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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rodney Green

July 31, 2025

5  out of  5
rating by Rodney Green
"Stephanis is always a pleasure to meet! She is amazing :)"
We responded:
"Thank you for your wonderful feedback! We’re delighted to hear that Stephanie provided you with excellent support. We appreciate your kind words and look forward to continuing to assist you in the future!"
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Ray Mitchell

July 29, 2025

5  out of  5
rating by Ray Mitchell
"Stephanie is a great agent and is great at explaining things. Daja is very helpful as well"
We responded:
"Thank you for your wonderful feedback! We’re delighted to hear that Stephanie and Daja provided you with excellent support and clear explanations. We appreciate your kind words and look forward to continuing to assist you in the future!"
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Deera Deera

July 28, 2025

5  out of  5
rating by Deera Deera
"THANK YOU MR.CHARLES FOR HELPING ME EXTEND MY LIFE INSURANCE!!!! I APPRECIATE YOU EXPLAINING AND BREAKING EVERYTHING DOWN WITH ME!!! IM SURE WILL MISSED MY OLD POLICY."
We responded:
"Thank you so much for your kind words! We’re glad that Mr. Charles could assist you in extending your life insurance and make the process clear and easy to understand. We appreciate your trust and are here to support you every step of the way. If you have any questions or need further assistance in the future, please don’t hesitate to reach out! "
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Hap Money

July 24, 2025

4  out of  5
rating by Hap Money
"Herline is the best‼️ I've never experienced such a humble sweet disposition in sales. Im known as a bit of a handful and Herline handled it all...I'm so pleased with my experience. I'm in the business and will be sending new customers regularly."
We responded:
"Thank you so much for your kind words and wonderful feedback! We’re thrilled to hear that Herline provided you with such a positive experience. It means a lot to us that you recognize her dedication and approach. We truly appreciate your support and look forward to welcoming the new customers you send our way. If there’s ever anything else we can assist you with, please don’t hesitate to reach out!"
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Ruby Lindsay

July 20, 2025

5  out of  5
rating by Ruby Lindsay
"Great Team, Magnificent Experience with Scarlet C. Gomez is a 10 star I would just say I am glad God guided me to dial the right number everyone I talk with was so nice, but Ms. Gomez, took care of it All, I wish she could handle all my affairs, she came to the phone pump with positive energy and assurance that she could help me and with my business insurance and she did, it was like a heavy load just drop, when I was emailed my declaration page. In times like these you need a dozen of Scarlet Gomez. I thank you for a job well done."
We responded:
"Thank you so much for your wonderful review! We are thrilled to hear that Scarlet C. Gomez provided you with exceptional service and made the process so smooth and positive. It's our goal to make every client feel confident and supported, and Scarlet truly goes above and beyond. We appreciate your kind words and will be sure to share them with her. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing us!"
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Keturah Rawls

July 18, 2025

5  out of  5
rating by Keturah Rawls
"Deja is wonderfulllll!!! She’s thorough and great at what she does. Always taking the time out to get you the best quote in the shortest amount of time. Greatly appreciate your services and will continue to refer family and friends"
We responded:
"Thank you so much for your kind words, Keturah! We're thrilled to hear that Deja provided you with excellent service and quick, thorough assistance. Your referrals mean the world to us, and we look forward to helping your family and friends as well. We truly appreciate your support!"
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Saidou Sakho

July 14, 2025

5  out of  5
rating by Saidou Sakho
"I just got my auto insurance set up and had the pleasure of working with Ms Pradere. She was incredibly patient, professional, and really took the time to explain everything clearly. It made the whole process smooth and stress-free. You can tell she cares about helping people, not just selling a policy. Truly appreciate her support."
We responded:
"Dear Mr. Saidou, Thank you so much for your kind words and thoughtful review. We are delighted to hear that Ms. Pradere provided you with patient, professional, and clear assistance throughout your auto insurance setup. It's wonderful to know that she made the process smooth and stress-free for you. We truly appreciate your recognition of her genuine care and support. If you ever need anything further, please don't hesitate to reach out"
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Stan djNeedlestix GOAThier

July 8, 2025

5  out of  5
rating by Stan djNeedlestix GOAThier
"best experience . best Insurance. Herline Pradere was fantafabulous. (Fantastic & Fabulous)"
We responded:
"Dear Stan, Thank you so much for your wonderful review! We're thrilled to hear that you had the best experience and that Herline Pradere provided fantafabulous service. Your kind words mean a lot to us, and we look forward to continuing to serve you with the best insurance solutions."
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Ayoub Haddou

July 7, 2025

1  out of  5
rating by Ayoub Haddou
"We came there and nobody asked us what we wanted or offered customer service...."
We responded:
"Thank you for your feedback. We sincerely apologize for the experience you had during your visit. Providing attentive and welcoming customer service is very important to us, and we're sorry we fell short in this instance. We appreciate you bringing this to our attention and will work with our team to improve. We hope you will consider giving us another chance to provide you with the service you deserve."
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EMMANUEL J BAPTISTE

July 3, 2025

5  out of  5
rating by EMMANUEL J BAPTISTE
"I recently had the chance to return to State Farm after trying another insurance provider, and I couldn’t be happier with my decision. The service I received was nothing short of exceptional, especially from Deja. She took the time to listen to my needs, offered tailored advice, and made sure I felt valued as a customer. It’s rare to find such a dedicated and helpful representative, and I’m so glad to be back. If you're looking for a trusted insurance provider with top-notch customer service, I highly recommend reaching out to this office and connecting with Deja. I’ll definitely be referring my friends and family here!"
We responded:
"Thank you so much for your heartfelt review! We're delighted to have you back at State Farm and thrilled to hear that Deja provided exceptional, personalized service that made you feel valued. Your recommendation means a lot to us, and we're grateful for your trust in referring your friends and family. We're here to support you anytime you need us!"
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Wesley Oliver

July 1, 2025

5  out of  5
rating by Wesley Oliver
"Good good10 10 very good"
We responded:
"Thank you, Wesley, for your positive feedback! We're glad to hear you had a great experience. We appreciate your support!"
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Jess Larson

July 1, 2025

5  out of  5
rating by Jess Larson
"The staff, in particular David, was extremely helpful while addressing my concerns. Thankful for such a diligent agent in Philly."
We responded:
"Thank you so much for your kind words, Jessica! We're thrilled to hear that David was able to assist you effectively and address your concerns. We'll be sure to pass along your appreciation to him. Your satisfaction means a lot to us!"
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Randy Terrero

July 1, 2025

5  out of  5
rating by Randy Terrero
"Scarlet is the best!"
We responded:
"Thank you, Randy! We're delighted to hear that Scarlet provided you with excellent service. We'll be sure to share your kind words with her!"
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Rohan Rindani

June 30, 2025

5  out of  5
rating by Rohan Rindani
"Scarlet was wonderful to work with!"
We responded:
"Thank you, Rohan! We're so glad to hear that Scarlet was wonderful to work with. We appreciate your feedback! "
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Thomas Alexander

June 30, 2025

5  out of  5
rating by Thomas Alexander
"Evelyn was a great help."
We responded:
"Thank you, Thomas! We're delighted to hear that Evelyn was a great help. We appreciate your feedback!"
Profile photo of Billy Wilson

Billy Wilson

June 28, 2025

5  out of  5
rating by Billy Wilson
"The best in all of Philly!! Always courteous and ensures we are taken care of as clients. Thank you for always being there for us🙌🙌"
We responded:
"Thank you so much, Billy! We're thrilled to hear that you consider us the best in Philly. We're grateful for your kind words about our team’s courtesy and dedication. It’s our pleasure to always be here for you! 🙌"
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Mariko Konate

June 24, 2025

5  out of  5
rating by Mariko Konate
"Stephanie was very helpful with the State Farm, in comparison to having to deal with it online. I've been having trouble for 2 weeks and Steph helped me out in 5 minutes. She's the best 👌"
We responded:
"Our relationship- driven approach, Need-based solutions focused on you the customer is the reason for this positive review. Thank you for choosing our team! "
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Ben Dimedio

June 24, 2025

5  out of  5
rating by Ben Dimedio
"Wow!! What a fantastic experience at Charles Berrouet StateFarm!! The entire team got me the lowest prices I’ve ever seen for the best coverage!! Totally recommend!!!"
We responded:
"Ben, thank you for this amazing review. "
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Anthony Santiago

June 22, 2025

5  out of  5
rating by Anthony Santiago
"Not only is she my wife, but the most caring insurance sales rep ever. She truly cares to fit the needs of others and present products that make sense . For the people ! Ask for Scarlet 🙂"
We responded:
"We nominate you husband of the year! Thank you for trusting both your wonderful wife and our office for your insurance and financial services needs! 🙂"
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shanaya jones

June 20, 2025

5  out of  5
rating by shanaya jones
"Evelyn she was a great help to walk me through my accident claims i fully appreciate her help and she is a People Person great interaction around"
We responded:
"Hi Shanaya, Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that Evelyn was able to assist you with your accident claims and that you appreciated her support. It’s always great to know that our team members are making a positive impact through their interactions."
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Jonathan Miller

June 19, 2025

5  out of  5
rating by Jonathan Miller
"Evelyn was a great help, l would not have done this situation without her, she's a asset to the company,!"
We responded:
"Thank you, Jonathan, for your kind words! We're so glad to hear that Herline was able to assist you effectively with your problem. It's always our goal to provide the best support possible, and we’re thrilled that she made a positive impact on your experience. If you need any further assistance, please don’t hesitate to reach out. We appreciate your feedback!"
Profile photo of Mark Thach

Mark Thach

June 19, 2025

5  out of  5
rating by Mark Thach
"I had a great experience and recommend Herline at State Farm for all insurance services! She is the best!! 🙌💯⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Mark, for your fantastic review! We're delighted to hear that you had a great experience with Herline at State Farm. Your recommendation means a lot to us, and we're proud to have such dedicated agents on our team. If you need any assistance with your insurance services in the future, don’t hesitate to reach out. We appreciate your support!"
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Linesther Carbitt

June 18, 2025

5  out of  5
rating by Linesther Carbitt
"Stephanie was the agent that helped me when I went to the office with concerns about my account. She was very knowledgeable, patience and personable. We went over my account and fined a couple of errors that were taken care of. It was a very pleasant experience."
We responded:
"Thank you, Linester, for sharing your positive experience! We're thrilled to hear that Stephanie was able to assist you effectively with your account concerns. It's wonderful to know that her knowledge, patience, and personable approach made your visit enjoyable. We appreciate your feedback and are glad we could resolve the errors. If you need any further assistance, feel free to reach out!"
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Lovely Peace In A Beautiful Soul

June 17, 2025

5  out of  5
rating by Lovely Peace In A Beautiful Soul
"I would just like to say the Herline did an amazing job taking care of my needs. I had questions, I had concerns, and was overall uncertain about how to move forward with finding the best insurance options for my home and vehicle. Herline was extremely patient with me, and just overall pleasant and cheerful (that was a relief). Herline answered all my questions in depth and detail, she didn’t skip a beat. By the time our conversation came to an end, I felt like I made the right choice and felt much lighter because I was stressing over my situation. Thank you so much for letting your authentic personality shine through while being professional and beneficial to both me and State Farm! Herline for president ;-)"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Herline. It’s great to know that she was able to address your questions and concerns with such patience and cheerfulness. Herline truly embodies the spirit of exceptional customer service, and we’re delighted that she made you feel more confident and at ease regarding your insurance options. We appreciate your kind words and support—Herline will surely be honored by your suggestion! If you have any more questions or need assistance in the future, please don't hesitate to reach out. "
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Xrontu Gachelin

June 16, 2025

5  out of  5
rating by Xrontu Gachelin
"Merci pou bon service la"
We responded:
"Dear xrontu, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we look forward to serving you again in the future!"